Find a Truly Aligned Partner With HNI
Blain Claypool, Chief Operating Officer at HNI, started off as a client and describes his experience on the other side in this video.
“HNI was truly an aligned partner with the vision of bringing value to healthcare. I found I had a partner that was engaged in bending the cost curve and helping me identify how to make my hospital run smoother, improve patient experience, and dramatically improve patient quality and outcomes,” said Claypool.
HNI's National Footprint
- Acute Care Hospitals
- Skilled Nursing Facilities
- Psychiatric Hospitals
70+ Hospital Contracts
- Hospital Medicine
- Post-Acute Care
- Psychiatric Medicine
- Critical Care Intensivists
HNI has demonstrated its ability to educate and train providers to fully comprehend the importance of our value-driven model. Our reporting capabilities allow us to analyze and impact Provider performance to ensure achievement of quality and financial metrics, critical to a hospital’s survival in today’s healthcare marketplace.
Skip Courtney, EVP of Operations
The only way for a hospital practice to be successful is to achieve complete operational alignment with its host hospital. HNI Healthcare secures alignment using comprehensive management practices and data-rich work flow tools that guide decision-making, allowing physicians to meet and exceed the most critical indicators of hospital quality.
Reuben Tovar, MD, Chief Medical Officer
With the rapid evolution of both healthcare and technology, our team remains focused on providing unique, relevant, user-friendly tools that directly address our hospitals’ and physicians’ needs. Our ability to listen and respond has helped us build our superior, groundbreaking software – VitalsMD® – and provide direct support and training to facilitate customer ease and success.
Merced Gonzales, Chief Information Officer / Chief Technology Officer
The impact of attaining goals is by far the greatest benefit a hospital-based physician group can provide a hospital. HNICORE aligns physicians with the business of healthcare – addressing clinical documentation integrity, value-based purchasing, healthcare reform and leadership strategies.
Tom Hashman, SVP Clinical Performance
Chief Executive Officer and Founder
Michael Gonzales started HNI in 2009. Gonzales is the innovator and leader of the Company’s effort to deliver a model for patient care that seamlessly blends the interests of patients, physicians, hospital systems and health plans. An entrepreneur since 23, Gonzales has successfully launched service and product offerings in physician services, healthcare technology and hospital development. Gonzales studied computer science and holds a bachelor’s in philosophy from Brigham Young University.
Oon Soo Ung
Chief Financial Officer
Oon Soo Ung joined HNI Healthcare in 2020. He oversees all financial accounting, budgeting, tax compliance functions, revenue cycle operations and human resources. Prior to joining HNI, Ung served in various senior finance leadership positions for over 23 years in for-profit and non-profit health systems, academic medical centers and physician groups. Ung has a bachelor’s in accounting and finance from the University of Western Australia and a master’s degree from the University of Central Florida. He is a member of CPA Australia and the Texas Society of CPAs.
Chief Operating Officer
Blain Claypool has three decades of hospital executive experience ranging from multi-facility leadership, non-urban and level one trauma academic medical centers. From hospitals in public, private and investor-owned sectors, the facilities Claypool oversaw regularly led in quality and financial outcomes. Before joining HNI, Claypool worked closely with HNI as the leader of one of our contracted facilities, bringing his unique perspective to our organization. Claypool has a bachelor’s in marketing and a master’s in health administration.
Dr. Reuben Tovar
Chief Medical Officer
Dr. Tovar joined HNI in 2012 and is responsible for clinical leadership, CDI, utilization management and alignment of HNI physicians with the goals of their facilities. Since 2001, Dr. Tovar has served as a hospitalist. Prior to joining HNI, Dr. Tovar served as the president of a 60-hospitalist practice in Austin, TX. Dr. Tovar graduated from the University of Texas at Austin and earned his medical degree at the Baylor College of Medicine. He is board-certified in internal medicine and palliative care.
Chief Information and Technology Officer
Merced Gonzales joined HNI in 2009, overseeing its interfacing and connectivity model, creating custom APIs for hospital information and practice management systems across the country. Previously, Gonzales was the vice president of technology at Resolution, a leading revenue cycle company, and held various leadership roles at Dell Computer. Gonzales holds a bachelor’s in computer science from the University of Texas at Austin and numerous Microsoft and Cisco certifications.
Joseph "Skip" Courtney
Executive Vice President of Operations
Skip Courtney, former Chief Operating Officer of HNI, has transitioned into a new role as executive vice president of operations. He oversees the shared services division of HNI and works closely with operations in designing and managing new risk sharing agreements. Courtney is spearheading the development of our latest entity, HNI Charities — a non-profit organization with the mission to make healthcare services accessible to underserved populations, domestically and internationally. From initial framework establishment to fundraising, Courtney will work to bring this initiative to life.
Executive Vice President, Market Operations
Debbie Touchette joined HNI in 2013 and is responsible for market operations, which includes overseeing and leading program financial performance and client relation efforts. An industry veteran with over 18 years of experience, Touchette came from HCA where she started a hospitalist and psychiatric hospitalist program in Jacksonville, FL. Touchette is a licensed nursing home administrator, certified rehabilitation counselor and holds a bachelor’s and master’s degree from the University of North Florida.
Chief of Staff
Scott Klosterman joined HNI in 2016. He is responsible for driving the company’s culture, leading the company’s strategic initiatives and overseeing all financial and human resource activities. As the liaison between finance and operations, Klosterman supports the operations team to meet key performance measures. A CPA and 25-year healthcare veteran, Klosterman held prior roles at Stryker Corporation, DJO Global and Hanger, Inc. He holds a bachelor's in accounting from the University of Delaware and a Master of Business Administration degree from the Hankamer School of Business at Baylor University.
Arnold De Alejandro
Vice President of Product Development
Arnold De Alejandro joined HNI in 2009 and leads the software engineering team responsible for VitalsMD® and its integration with partner hospitals, physician groups and other related systems. He began his career in technology start-ups in the late 1990s and has since written software applications in the oil and gas, retail and healthcare industry. De Alejandro has a bachelor’s in computer science from the University of Texas at Austin.
Craig Menard, MD, MHSA
Vice President of Operations, Central Region
Craig Menard joined HNI in 2017 and oversees staff and physician concerns, strategizes health system issues, promotes quality and medical excellence, disseminates the latest information across clinical teams, and tackles structural and process issues. With over 15 years of experience, his unique combination of clinical background and operational competence enriches our programs and overall patient experience.
Vice President of Operations, South Texas Region
Freddy Koenig joined HNI in 2019 and leads our South Texas region by identifying challenges and creating smart solutions to meet performance goals. With over ten years of experience in multiple sectors in the healthcare industry, Koenig uses his strategic mindset and strong customer satisfaction track record to provide meaningful partnerships within the hospitals he oversees. He earned his undergraduate degree from Texas A&M University and completed his master’s degree in health care administration at Trinity University.
John Martin IV
Vice President of Operations, South Florida Region
John “J4” Martin joined the organization formerly known as the Martin Healthcare Group in 2010 and with a passion for business development, he co-founded their intensivist and post-acute care divisions. Now, Martin serves as the vice president of operations for HNI’s South Florida regions — managing operations for hospital medicine, post-acute care and behavioral health services. With a proven track record of fostering client relationships and partnering with clinicians, Martin delivers key metric success among all programs.
Vice President of Project Management
Laura Ingalls has over ten years of experience in project management, with the last eight being dedicated to the healthcare industry. Ingalls leads our project management and training team in the implementation of HNI’s software, VitalsMD®. Prior to joining HNI Healthcare, Ingalls worked as a senior project manager for a large physician practice company. She earned her bachelor’s degree in biology from the State University of New York at Albany.
Marco B. Rocha
Vice President of Business Intelligence
Marco joined HNI in 2009 and heads up the business intelligence department. His team is responsible for integrating data analysis dashboards, reporting, and data mining processes into corporate and partner hospital workflows. He collaborates with the software development team to achieve the best possible outcome for patients, physicians and hospitals through the VitalsMD® software. Marco has a bachelor’s in Computer Science from the University of Texas Rio Grande Valley and a .Net Master’s Program certification.
Ryan Carletti, MBA, HCA
Vice President of Operations and Shared Services
Ryan joined the organization formerly known as the Martin Healthcare Group in 2011 as a recruiter and quickly became executive director of recruiting and then vice president of operations in 2015. Today, he oversees recruitment, scheduling, credentialing, provider enrollment, provider on-boarding and our growing national provider team. These teams collaborate and support each other as they recruit, credential and retain top clinical talent. Ryan earned his bachelor’s degree from The University of Mount Union and a Master of Business Administration in Health Care Administration degree from Cleveland State University.
Vice President of Operations, Midwest Region
Tony joined the organization formerly known as the Martin Healthcare Group (MHG) in 1988 and over the next few decades, became a key voice in the company’s leadership. At the time MHG was acquired by HNI, Tony was President of that organization. His deep experience within the healthcare landscape and tireless commitment to improving both patient care and operational efficiency across the Midwest make him a tremendous asset to HNI’s hospital partners.
We are focused on value and centered on patients. Our promise is to design intelligent processes and technology that empower talented people to transform healthcare into a value-based, patient-centered, sustainable system.
In 2009, Hospitalists Now, Inc. (HNI) started in a hospital in the Rio Grande Valley of Texas. It was evident that there was a disconnect between a physicians’ revenue and a hospital’s quality model. Physicians were incentivized to have more daily contacts with an increased length of stay to generate more income. Meanwhile, hospitals were motivated to lower the length of stay, optimize utilization, improve compliance and support evidence-based care.
From day one, we have sought to align physician and hospital goals to transform healthcare into a value-based, patient-centered, sustainable system. A system where clinical, operational, and financial outcomes are balanced and optimized.
With longer and more frequent patient visits, combined with our breakthrough VitalsMD® technology, our physicians can make informed decisions that put quality and outcomes first. Once we improve patient care, we focus this same energy on improving health systems by providing extensive training, administrative support and streamlined processes.
An acquisition in 2018 expanded HNI’s footprint even further. Martin Healthcare Group (MHG) brought 40 years of the long-standing tradition of service quality to HNI. Combining MHG’s experience with HNI’s innovative solutions has enabled us to have an even greater impact on the communities we serve.
Today, our founding principles remain true. Our forward-thinking teams continue to innovate and optimize processes to ensure the future of healthcare is sustainable.
We are forging a bold path for a new model of healthcare—and the transformation of our partners and communities.